Contact
PeptLot · Dispatched from Guangzhou, China · Replies within one business day (UTC+8)
PeptLot is self-service: prices, ordering, payment and tracking all happen on the site, and the rules are written down in the Terms of Sale, the Shipping page and the FAQ. Support is for what those pages do not answer.
Orders, documents, unlisted items, account questions. Replies within one business day (UTC+8).
Existing orders
Open a case from the order page in your account for shipping exceptions, customs, payment or quality questions. Cases stay tied to the order and are answered there.
Messaging
If you prefer messaging, WhatsApp +1 669 261 9558 reaches the same team, at the same response time. Payment instructions are never sent by message: use only the address shown on your signed-in order page.
All products are supplied for laboratory research use only. Not for human or veterinary use. No dosing, therapeutic or clinical guidance is provided.